Front Desk Supervisor – Oncology & Imaging
Location: Beverly Hills, CA
Salary: $65,000 - $90,000/year
Full time, on-site role
Our client, Beverly Hills Cancer Center, a leading private comprehensive cancer treatment facility, is seeking an experienced Front Desk Supervisor to join their team. This is a unique opportunity to be part of a world-class center dedicated to providing state-of-the-art medical care in a compassionate, patient-focused environment.
As their recruitment partner, we are helping them find a highly skilled professional to manage and enhance their patient coordination team.
Key Responsibilities:
Supervise front desk staff, including scheduling, monitoring productivity, training, approving timecards and time-off requests, and conducting performance reviews.
Plan, organize, and schedule oncology and imaging patient appointments.
Enhance the patient experience by delivering efficient, courteous, and professional service to all guests, clients, and staff.
Ensure best-in-class technical and clerical patient coordination processes.
Advocate for patients, addressing access issues and improving processes where possible.
Collaborate with leadership to implement operational KPIs and support Center growth initiatives, marketing strategies, clinical care improvements, and cost reduction opportunities.
Uphold and implement company policies and procedures while promoting a strong, positive corporate culture.
Performance Requirements:
Build effective, professional relationships with patients, medical staff, and the public.
Identify issues, research solutions, and make actionable recommendations.
Demonstrate excellent oral and written communication skills.
Manage conflicts professionally and promote teamwork.
Ability to multi-task in a fast-paced, dynamic healthcare environment.
Education & Experience:
Bachelor’s degree in a related field required.
5–7 years of patient coordination experience; supervisory experience preferred.
Healthcare experience required; experience in imaging and/or oncology highly preferred.
Skills & Requirements:
Strong computer skills and EMR knowledge.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Strong management and conflict resolution skills.
Benefits:
Our client offers a competitive salary and a comprehensive benefits package, including:
Health, dental, and vision insurance
401(k) matching
Flexible Spending Account (FSA)
Company-sponsored life insurance & voluntary supplemental options
Voluntary short-term/long-term disability
Paid time off & holidays
Employee recognition programs, team-building events, and appreciation lunches
Referral bonuses
Professional development, job training, and continued education
About Beverly Hills Cancer Center:
Beverly Hills Cancer Center is dedicated to curing cancer and improving the lives of patients living with the disease. Combining advanced medical technology with a focus on mind, body, and soul, they provide a world-class environment for patients and staff alike. Facilities include a radiation oncology center, infusion center, full-service diagnostic imaging, and an award-winning diagnostic laboratory. They also conduct leading clinical trials, making the center internationally recognized for excellence.
Join a Center That Truly Makes a Difference:
If you are a driven, compassionate leader with experience in patient coordination, this is your opportunity to contribute to a renowned oncology and imaging practice.